Legal

Privacy Policy

Last updated: February 24, 2026

1. Introduction

Shilpn LLC ("we," "us," or "our") is committed to protecting the privacy of visitors and customers of the shilpn website ("Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase.

Shilpn LLC
30 N Gould St, STE R
Sheridan, Wyoming 82801
United States
Email: support@shilpn.com

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide, including:

  • Account information: name, email address, password, and phone number when you create an account.
  • Order information: billing address, shipping address, and order details when you make a purchase.
  • Payment information: credit/debit card details are collected and processed directly by our payment processor, Stripe, Inc. Shilpn LLC does not store your full card number on our servers.
  • Communications: any information you provide when contacting our support team or submitting a contact form.

2.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

  • Device information: browser type, operating system, and device identifiers.
  • Usage data: pages viewed, time spent on pages, referring URL, and click patterns.
  • Location data: approximate geographic location inferred from your IP address.
  • Cookies and similar technologies: we use cookies, pixel tags, and local storage to enhance your browsing experience and gather analytics. See Section 7 for details.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment processing via Stripe.
  • Communicate with you about your orders, account, and customer service inquiries.
  • Personalize your shopping experience and recommend products.
  • Send promotional emails and newsletters (you may opt out at any time).
  • Improve the Site, analyze trends, and monitor site performance.
  • Detect, prevent, and address fraud, security issues, and technical problems.
  • Comply with applicable legal obligations.

4. Payment Processing

All payment transactions are processed through Stripe, Inc., a PCI-DSS Level 1 certified payment processor. When you enter your payment details at checkout, your card information is transmitted directly to Stripe via their secure, encrypted APIs. Shilpn LLC receives only a tokenized reference and does not have access to your full card number.

For more information about Stripe's security practices, please visit Stripe's Privacy Policy.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service providers: companies that help us operate the Site, process payments (Stripe), fulfill orders, and provide customer support.
  • Shipping carriers: to deliver your orders.
  • Analytics providers: to help us understand Site usage and improve our services.
  • Legal authorities: when required by law, regulation, or legal process, or to protect the rights, property, or safety of Shilpn LLC or others.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years for tax and accounting purposes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to provide, protect, and improve the Site. These include:

  • Essential cookies: required for the Site to function (e.g., shopping cart, authentication).
  • Analytics cookies: help us understand how visitors interact with the Site.
  • Marketing cookies: used to deliver relevant advertisements (only with your consent).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing of your data.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@shilpn.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit (TLS/SSL), secure server infrastructure, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

10. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Shilpn LLC
30 N Gould St, STE R
Sheridan, Wyoming 82801
Email: support@shilpn.com
Phone: +1 (657) 363-6636